Delete Your ObiCalc Account

Request deletion by email

If you cannot access the app, send a deletion request to support@obicalc.com from the email address linked to your ObiCalc account.

Use the subject line Delete my ObiCalc account. Include your account email address and your name if it helps us identify the account. Do not include patient names, medical record numbers, or clinical details in the email.

Data deleted when your account is deleted

• Your ObiCalc sign-in account and Firebase Authentication user record.
• Your professional profile details, such as name, specialty, hospital or clinic, country, city, mobile number and profile photo if provided.
• Saved patient records and saved clinical calculation data linked to your account.
• Cloud-stored profile photos and account-linked app data controlled by ObiCalc.

Data that may be kept

• Records that you exported, printed, saved outside ObiCalc, or shared to another app are not controlled by ObiCalc after export.
• Apple App Store, Google Play, payment processor and tax records may be retained by those providers or by ObiCalc where required for subscriptions, refunds, chargebacks, fraud prevention, accounting or legal compliance.
• Security logs, support emails, deletion-request records and backup copies may be retained for a limited period where necessary to protect the service, document the request, comply with law or resolve disputes.
• Aggregated or anonymised technical information that no longer identifies you may be retained for service reliability and safety.

Deletion timing and retention period

We aim to process verified account deletion requests within 30 days. Most active account and saved cloud data is removed when the deletion request is completed.

Residual backup copies, security logs and provider-retained records may remain for up to 90 days before they are overwritten or deleted, unless a longer period is required by law, fraud prevention, tax, accounting, dispute resolution or security obligations.